Here's to Your Success

Mission Statement

The Mission of the Kaseya Global Product Support Department is to provide service and support to all Kaseya Customers and staff, and continue to extend its reach into all aspects of the overall customer experience in order to add value wherever possible.

Reducing inbound tickets is of primary focus since by assisting in areas of documentation, education, self-service information and overall product feedback, the customer's’ initial frustration of having to create a ticket can be reduced, and those customers who really need true technical support are serviced more promptly.


Your success is our success. We offer a range of professional services designed to support you in meeting your specific goals. From onboarding services, to more advanced consulting and custom services, to staff support for growing your MSP, we offer the help you need to be successful. Our services offerings include:

  • Implementation Services to get you up and running quickly
  • Consulting Services to meet your unique needs
  • IT Services for scaling your MSP business

TRAININGThe Right Foundation

Knowledge is power. As a Kaseya customer, you have access to a wealth of training resources through Kaseya University. Our training offerings are geared towards your role and level of experience. We provide you with the flexibility to individualize your learning experience so you can focus on areas that will deliver the most value for your business. Kaseya University’s offerings include:

  • Free training resources that cover the basics
  • Training subscriptions to strengthen your skills
  • Certifications that give you a professional edge

COMMUNITYA Rich Network of Users

Your community awaits. Want to learn best practices from other Kaseya users and hear the latest product information directly from Kaseya’s product experts? Join the Kaseya Community to network with other Kaseya users and our technical experts online and in-person. As a Community member, you can participate in our forums, attend our local meetups, and receive our Community newsletter.

PARTNERSPartners You Can Depend On

Rely on our network of trusted partners. Our partner community offers a myriad of products and services that extend the value of your investment in Kaseya solutions. The broad reach of our partner ecosystem means you can always connect with expert vendors in your area who are ready to help you. And we’re always expanding our network of new technology, reseller, referral and distributor partners. Stay tuned for more information about our partner program and partner network – coming soon!

KNOWLEDGE BASEA Wealth of Technical Articles

Get answers to your questions, fast. Explore our Knowledge Base to find immediate answers to your technical questions. Whether you need guidance on how to get the most out of a specific module, or you are troubleshooting a specific issue, turn to our Knowledge Base first for detailed articles and technical ‘how-to’ information.

SUPPORTHelp When You Need It

Got a problem? We’re here to help. Our Technical Support Helpdesk is available to assist you 24 x 7 x 365. Combined with our Knowledge Base, Community Discussion Forums, TechJam Webinars, and the public curriculum available from Kaseya University, we make sure that you have the tools and assistance you need to get where you want to go.